No-shows can seriously impact your business and if they remain unchecked then it means that something is wrong with your business or the booking procedure.
While you can improve your services, customer experiences & other minor things to satisfy your customers there are other crucial factors such as the booking process & the ease of scheduling an appointment that can boost your bookings or dampen it.
So, how can you minimize no-shows with the help of a booking application or an online booking page? Read on to find out!
4 Tips to Effectively Reduce No-Shows with a Booking App
1. Offer a Clear & Seamless Booking Experience
Businesses that rely on appointments usually take bookings via phone calls or emails. While this seems like an easy process, it is not. Why?
First of all, to schedule appointments via a phone call seems outdated and is cumbersome. You need to hurriedly give all the information such as your name, contact number, address, the purpose of visit and other information simply because there are other callers on hold who want to schedule an appointment.
Emails, on the other hand, provide some sort of convenience but if you want to check out your appointment details you need to open your laptop, desktop or mobile device. Signing in to email and finding the appointment details is again a tiresome process.
Most customers want things to be done in a jiffy & the aforementioned practices hinder customer experiences to a large extent. This can eventually lead to no-shows simply because of bad experiences.
But you can turn this around by providing a clear booking system via a booking application or an online booking page. Both these mediums are pretty easy and self-explanatory.
Your clients don’t have to hurriedly do anything and the best part is that they can book an appointment with your business any time they want!
This improves customer expectations which in turn reduces no-shows just because scheduling an appointment with your business was easy, convenient &super-fast!
2. Make sure to send out an appointment confirmation
After your client schedules an appointment in your booking app or an online booking page, send them a confirmation via an email, in-app message or a push notification that contains all the necessary details of the appointment.
This provides clients with a message that they can check whenever they want. If they want to make any changes, they simply need to click on the reschedule or cancel button in advance without having to call or email the business.
You can automate this process by leveraging a no-code platform or an easy-to-use email client that sends automated messages as soon as an appointment is scheduled.
3. Make the most of Reminders
Sending an automated message will certainly help customers check out their appointment details with a few simple clicks.
But you need to go the extra mile to make sure that your business doesn’t incur any no-show appointments.
One of the best ways to achieve this is to send automated appointment reminders. This can be done one or two days before the scheduled appointment. You can send reminders via push notifications, in-app messages, emails or pop-up messages when customers visit your site.
This way you effectively remind customer that there is an upcoming appointment that he/she shouldn’t miss which automatically reduces no-shows.
